Earwig Music Company takes pride in the quality of its artists, repertoire, recordings – both physical and downloads, packaging and customer service. We want our customers to be 110% satisfied. To that end, we offer replacement, exchange, or refund on any cd, lp or other Earwig catalog product, to any dissatisfied customer who has purchased directly from Earwig Music Company. This guarantee includes problems with digital downloads purchased from one of our licensed digital distributors. We will provide a replacement mp3 if you purchased it from I-tunes or similar authorized site. All we ask is that you provide proof of purchase and a description of any specific defect in packaging or audio quality. The proof of purchase must be in the name of the person exercising our guarantee. Our guarantee does not apply to purchases of cds or lps purchased from any other vendor, or from Ebay.com vendors or 3rd party resellers selling on the Amazon.com site or other 3rd party resellers. To exercise the Earwig Music Company customer satisfaction guarantee, email us at [email protected], call us or write us.