FAQS – FREQUENTLY ASKED QUESTIONS

1. Does Earwig Music Company guarantee its products?   YES.

We have a 100% Satisfaction Guarantee

Earwig Music Company takes pride in the quality of its artists, repertoire, recordings – both physical and downloads, packaging and customer service. We want our customers to be 110% satisfied. To that end, we offer replacement, exchange, or refund on any cd, lp or other Earwig catalog product, to any dissatisfied customer who has purchased directly from Earwig Music Company.

This guarantee includes problems with digital downloads purchased from one of our licensed digital distributors. We will provide a replacement mp3 if you purchased it from I-tunes or similar authorized site. All we ask is that you provide proof of purchase and a description of any specific defect in packaging or audio quality. The proof of purchase must be in the name of the person exercising our guarantee.

Our guarantee does not apply to purchases of cds or lps purchased from any other vendor, or from Ebay.com vendors or 3rd party resellers selling on the Amazon.com site or other 3rd party resellers.  To exercise the Earwig Music Company customer satisfaction  guarantee, email us at customerservice@earwigmusic.com, call us at 773-262-0278 or write us.

2. What differentiates Earwig cds from other companies’ products and individual artist independent products?

We take a lot of care in the quality of audio recording and mastering, high quality graphic design and finished packaging, informative liner notes, and cds rather than cdrS. You will not find varying audio levels between tracks on an Earwig cd. Also, we generally customize the amount of time between tracks to fit the feel of the whole album, and we take great care in song selection and track sequencing, so the songs feel like they are part of an organic whole album and that they belong together.

We have a histiory of recording musicians important to the history of blues overall, and across a wide spectrum of styles and eras. We do not release blues rock. Most Earwig artists have been performing and recording at least 30 years. Many of the older recordings feature musicians who can be found in many blues history books and discographies. With just a few exceptions, most Earwig recordings have been produced by Earwig CEO Michael Frank.

3. What is the difference between a CD and a CDR?

A CD is a replicated disc, made from scratch with your content. This will have a silver bottom to it. The manufacturing process to create a CD is commonly referred to as ‘Replication‘.

A CD-R is a blank disc that we record your content onto. This disc has a greenish / silver hue to it on the bottom. The manufacturing process to record a CD-R is commonly referred to as ‘Duplication‘.

The difference between a CD (replication) and a CDR (duplication) is this: CD replication is the process of creating a glass master and stamper of your data (CD Audio, CD-Rom, DVD video) then injection molding the discs using that stamper. CD duplication is the process of taking blank, recordable discs (CDRs or DVDRs) and writing the information on them with a laser. CDRs by independent artists doing small quantity cd manufacturing runs not affiliated with a record label are more likely to be CDRs. CDRs may not play on all cd players.

4. How soon is an order shipped out and what is normal delivery time?

An order is shipped within 3 business days of receipt of the order, unless a product is out of stock. In that case, the customer is offered a refund or a substitution of a similar product.

A tracking number is emailed to the customer within 1 day of the order being taken to the Post Office or other carrier.

Products shipped to US desinations are sent by US Postal Service Media Mail unless the customer chooses to pay for a higher level of shipping. Media Mail before the Global pandemic was taking 3 to 7 days typically. Now it varies, but is often within that same time range. Priority Mail in the US is typically 3 days. Express mail is 1 to 2 days. Similar time frames apply to variations in delivery choices for FedEx and UPS.

Orders shipped to international destinations are sent by US Postal Service International First Class Mail unless the customer chooses a higher priced shipping option.

5. What are the shipping options?

Shipping options include media mail, 1st class partcel, priority mail, express mail and FedEx or UPS home delivery or ground, 2 day, 3 day and overnight next morning or afternoon delivery.  Cost varies by shipping selection and will be custom calculated and possibly billed separately.

6. If I have a question or problem with my product or service, what ways are available to get answers and solutions?

You can email Earwig CEO Michael Frank at mfrank@earwigmusic.com. Or text or call to 773-960-7064

If you leave a message, please speak clearly slowly and leave a detailed message including your name and phone number, as to what you are calling about. If you have your phone number blocked, say your phone number twice,

Messages can also be left on the company voice mail 773-262-0278 which Michael checks throughout the day.

Because of the problem with so many telmarketing spam calls, Michael will call you back rather than answer,

Make sure to include an email subject line regarding what you need or want to know.

For example: Question about Earwig  cd, price etc.

or : Problem with Product (name the problem or the product)

Include a phone number and best time to call in what time zone If a text reply is ok with you, say so.

You can also write to:
Earwig Music Company, Inc.
2054 W Farwell Ave. Unit G
Chicago, IL 60645-4963